Support
A question, a problem, an idea? Write to contact@viordi.com.
Frequently asked questions
- Is my data stored online?
- It depends on your choice, and never with us. On an Apple device, Viordi asks you the question at first launch. If you choose “Sync with my devices”, the app syncs your content through the private iCloud of your Apple Account, which the publisher has no access to, and with no account to create. If you choose “On this device only”, your content stays in the app, on this device. If you connect Apple Calendar, copies of your events are written to Calendar, regardless of this choice. There is no Viordi server. You can change your mind at any time, see the next question. Full details in the privacy policy.
- How do I turn syncing between my devices on or off?
- Settings → Data & Privacy → STORAGE. “On all my devices” syncs through your private iCloud; “On this device only” keeps everything local. The change takes effect the next time Viordi launches. Two useful points: what has already been uploaded to your iCloud stays there; Viordi does not erase it (to remove it, iOS Settings → your name → iCloud → Manage Account Storage → Viordi); and the photos and voice memos in the journal, like visualization images, stay as files on the device; they do not show up on your other devices.
- How do I back up my data?
- Be careful not to confuse backup and syncing. The backup of your iPhone or iPad (iCloud or computer, depending on your iOS settings) is there to restore the device if you lose it. Syncing, on the other hand, keeps your content up to date from one device to another through your private iCloud. To have a copy of your text that depends on no one, export it to PDF or Markdown: Settings → Data & Privacy → Export My Data. The files of photos, voice memos and visualization images are not in the export, which keeps only their name, caption or date; they stay on the device. Archived categories and goals are not included either.
- How does the 7-day PRO trial work?
- To start the trial, subscribe from the subscription screen: Apple’s payment sheet opens and a payment method must be saved to your Apple Account. The trial lasts 7 days; at the end, the subscription renews and payment is charged automatically (€2.49/month or €19.99/year). To avoid being charged, cancel at least 24 hours before the trial ends in iOS Settings → your name → Subscriptions. The offer is granted once per Apple Account: it cannot be restarted after a reinstall or on another device. If you cancel during the trial, PRO access ends at the close of the 7 days and the app returns to the free version; nothing you have created is deleted.
- What happens to my content if my subscription ends?
- It stays intact and exportable. Whatever goes beyond the limits of the free version (3 goal categories, 3 habits, 1 journal, 1 Visualization module) stays visible but can no longer be edited; only the extra Visualization modules are hidden. Everything unlocks instantly if you subscribe again.
- How do I restore my subscription on a new device?
- The subscription is tied to your Apple Account, not to the device. Open the subscription screen and tap “Restore Purchases” while signed in with the same Apple Account.
- How do I delete all of my data?
- Settings → Data & Privacy → “Delete All Data”. The action is permanent. If syncing is on, it also applies to your other devices and to your private iCloud; if you have chosen “On this device only”, it affects that device alone, and what was already uploaded to your iCloud stays there. Copies already written to Calendar are not deleted, in either case, nor is the memory of the subscription, kept in the iOS keychain.
- How do I manage or cancel the subscription?
- Like any App Store subscription: iOS Settings → your name → Subscriptions, or directly in the App Store. Apple handles payment from end to end.
Report a problem
Describe what happened, which screen was involved and, if possible, attach a screenshot. It speeds up the fix a great deal. Address: contact@viordi.com.